Short Sale Question

Hello all. This could be my first SS and I want to do it right.
I got a call from a homeowner in foreclosure who told me the bank would take a SS to get rid of the house. She told me that she is 8 months behind in payments. Here is where I need help: I know that I need a signed contract with homeowner, permission form to speak with bank. When I talk to bank, do I make an offer over the phone, or do I request a SS package from them? Any hand holding would be greatly appreciated!!
Thanks
Ken

You need an authorization to release from the homeowner, you need a prequal letter and signed purchase contract from the buyer. Personally I am of the opinion that getting the homeowner under contract is a waste of time. You can try to get the deed.

Luck.