Mike:
You’re right about screening over the phone. We do a casual conversation over the phone, and interview them on site, and screened out quite a few scammers over the years when the stories didn’t match.
One reason for turndown we didn’t mention is “lying on the application”
But, catering to a more affluent, and a more litigious group here in NYC, I’m careful about the fair housing laws. In fact, have an acquaintance that runs a group here that hires testers to pose as renters to verify complaints. I even contribute to that goup. LOL
One common practice is to not invite minorities to show the rental, instead saying its rented. Another is to not take applications from minorities. Then, many feel that if they came first, it’s lilke they took a number, and they get first crack, and if not, then its discrimination.
I normally do weekend open house showings, and just tell everyone calling to come on by. I’ll be there anyway. It serves two purposes. Folks feel that they were not denied a chance to see the place, and with reasonably priced rents, the place gets crowded, and I can reasonably say to everyone “I know you’ll make a great tenant, and I wish everyone is as nice as you. and I wish I got 50 nice apartments like this to rent out, unfortuntately, I have to pick ONE tenant this weekend”.
If a “tester” comes by and hears this, what can he say??
Years back, being a little more naive, I let some applicants know they’re the first or second ones coming by. No more. They get upset if they are not considered before others, and if they complain, might have a good case.
Not long ago, I advertised a rental that came up, and someone called 7:30AM one Saturday morning, woke me up, and asked if he was the first caller. I answered “yes, you are the first one today, but I have a few applicants already”. He sounded surprised at this and said “I’ve been following the rental ads for a while, but this is the first I’ve seen your ad, so how could I not be the first??”.
Actually, he was right, I lied, and he was actually the first one, but I didn’t want to get involved in having to consider him, and give him a reason to deny him an apartment.
I thought quickly, and after determining his ethnicity by his name, said “Oh, I advertised in the local Chinese papers a week earlier, and perhaps you didn’t see it there”.
Of course he didn’t
And for good measure, I told him that while I’ll be showing the place from 11:00AM that day ,I made a few appointments already, it’ll be crowded and if he can come by around 4:00PM." By then, I’ll should have a stack of applications filled out.
He did come by, and after seeing the crowd, and applications I have on hand, said “my chances are not that great then”. I nodded. I doubt he’ll file a fair housing complaint.
Sometimes, I even take a stack of completed applications from a prior showing to make the case that I got applicants on hand already.
So, this is how I keep ahead of the fair housing police.