I just got an approval from Chase to release the lien on their second mortgage (a home equity line) in return for a !0% payoff from the first mortgage holder.
Chase has the first but the investor is Freddie Mac.
The approval letter says " The customer is still responsible for all decifiency balances per terms of the original loan documents"
How can I get them to remove that and write it off as “settled debt” or something similar ?