Looking for loss mitigation number in UNITED STATES
Thank you
If you are working with a homeowner who has option one as the mortgage, I would say that it should be on the letter they get from option one everymonth. Call that number, enter the homeowners loan number. You end up talkingt to the gatekeeper or loss mitigation itself.
yes thats right I called 800# and you talk to lisa in India, you think thats her real name? Any way I got fax number to send letter to release info, waited 48hours and called back. I got lisa again how about that. lisa said no letter came. I refaxed and waited again no letter. both times lisa wanted me to do a three way call with HO
I just went through a long battle with option one on a foreclosure and we lost because these people over in India are like working with robots. They just keep going through the same loop and telling you that the supervisor is unavailable and call back in 2 hours. They are the biggest nightmare to work with. They will say “give me a minute to look at the file” then after you’ve been on hold for 15 minutes they come back and say that they are going to talk with a supervisor then after another 10 minutes they say that the supervisor is not available and to call back later. there is no Resolution department here in the U.S.
Last phone call I told them I am the owner. They wanted to update their file with the same info I wanted to fax them. I told them as the owner I’m working with an investor and he wanted to short sale and needed the fax # and contact info for loss mit. I got number and extinction to mr. short