LOOKING FOR a script to talk to heirs about probate real estate

I thought I’d better clarify in my Subject line what I was looking for so that is why I am posting this again.

I am about to call some leads that I found in probate where real estate was part of the estate. It appears that most of the personal representatives were sons or daughters. Does anyone have any recommendations on:

–How to open my conversation with the personal representative
–How to answer the question “how did you get my name?”

Thanks for your advice!