Is there time to Short Sale?

I’m still working a full time job from 9-5(6pm) so I would have to imagine that most lost mitigation departments work the same hours as I do. Not too many people were real estate investors right out of college so if you are or were in a simlar position as myself, how did you find a way to work a short sale call into your schedule.

If you have done this while at work, how many minutes would be your average time on the phone with Lost Mitigation. I’m getting the impression you need at least an hour due to hold time.