I’ve been working on a SS since June 2008. ASC has, over the course of these 14 months, assigned 5 different L/M’s. Recently, they said the file was complete, on August 10th, and that the L/M had requested an interior BPO. The BPO agent called me at 9:30AM, on a Sunday! I decided to not lose my cool, because as we all know, the interior BPO is perhaps the most critical step in the process.
So, I met with the BPO agent to let them in. I have reason to believe the BPO agent completed the report by the Monday deadline and the file should then have been complete.
The problem arose when I called in today, they closed the file once again for about the 5th time! So, I practiced a little controlled anger and said, “I need this called escalated! I can’t believe you guys closed this file again! This is ridiculous. You’re wasting my time! Etc.”
I was practicing what I think of as controlled anger, though some might think I lost my temper. Fortunately, the mission was accomplished – they reopened the file, and now I’m supposed to call back again in 2-3 days.
When do I say, “Okay. I’m done. I’ve been trying to help this fellow for 14 months, but it’s over. I’m not interested in buying this property any longer. Just go ahead and foreclose and take your chances as an REO”. Seems crazy to walk away after having invested probably 130 hours into this, but why are they not taking this seriously?