Bank hired collection company

Bank wants the deferent’s from loan balances and short sale amount from H/O
Hired collection company to go after the difference.
Isn’t protocol to send 1099

Any thoughts on how to handle this?
My cover sheet on the short sale package stated no deficiency judgment against H/O
But contract did not my bad.

doesnt matter on contract, its what the bank agreed on their acceptance letter. IS it stated anywhere that they would 1099 the difference or hire a collec tion agency?