Beginning in September, our local rental market–especially the furnished rental market–tanked. The vacancy board filled up with clean, vacant, unrented houses all the way through December.
25% drop in revenue. We stopped doing any renovations or unnecessary improvements. Put the handyman on call only. Minimal office staff. Canceled some insurance, termite control policies, advertising. Did not renew some home leases.
Also bought the cleaning lady a tool kit and drill so she could do minor repairs without calling the handyman. Sent her out on yard work on slow days.
When the phones stopped ringing, we started calling our CURRENT tenants: “We’ll discount your rent $100 a month if you stay 3 more months, more if you stay longer.”
“Yes, you can go to your 2-week training seminar and not pay rent. We’ll resume your rent when you return.”
“We’ll hold your deposit on your credit card, but not run it.”
For the first time ever, we now have a whole group of tenants who pay weekly, or bi-weekly, when they get their paychecks. We still get the monthly rent, just in payments. We had to set up an invoice board to keep track of the paycheck payers.
When the phone does ring, we say our new mantra-- “What can we do to rent you a unit? How can we help you with your budget?” We are onboard with our tenants’ concerns.
We just had an out-of-work Alabama coal miner (there’s coal there?) and a job-seeking Arkansas librarian show up. We have a high-end new home cabinet maker here from Arizona; he said the new home market there is dead. This country’s workers are on the move!
Today for the first time in 4 months our vacancy board shows ZERO. We are leaner, meaner (tenants get reminder phone calls BEFORE the rent is due) and actually more profitable. Now we get to worry about paying more taxes.
What are you all seeing in YOUR neck of the woods?
Furnishedowner